The quality of our products is the key to achieving customer satisfaction and to ensuring the long-term existence of our company. By maintaining close contact with our customers, we are able to always offer reliable, innovative solutions. Every day, we strive to optimize our processes and evaluate the success using performance indicators.
Quality in all areas
We regard the quality of raw materials as the basis for the quality of our products. Dependability and quality consciousness belong to the basic requirements we demand from our suppliers.
The latest production methods and measuring technology guarantee the highest level of quality in the manufacturing of our products. A clearly structured new product development (NPD) process, the latest software solutions, our state-of-the-art R&D test bench, and our product life cycle management form the basis for our technical leadership.
A global sales network with highly qualified sales and service staff allows us to provide extensive after-sales service around the globe.
Quality = staff responsibility
We are convinced that only satisfied customers will do business with us again. Therefore, all members of staff at SAMSON consider themselves responsible for the quality of our products. Through the continuous improvement process, for example, staff actively contribute to continuously improving products and performance. The SAMSON management is committed to the implementation of the corporate total quality policy and supports initiatives for continuous improvement. Our customers benefit from our highly qualified staff and their continuous training.
Quality objectives
Our ultimate objective is customer satisfaction. Therefore, our most important aim is to supply only first-rate quality, offer customers the best products to meet their needs, and to minimize the number of non-conformances as well as the time required to process them. We strive at always acting as a reliable partner for our customers. Consequently, we aim to secure our position on the market. As a result, on-time delivery and product reliability are key to how we define quality.